Privacy Policy
Last updated: November 2026
This policy explains how West Palm Beach Veterinary Clinic ("we," "us," or "our") collects, uses, and protects information when you visit our website or contact us through it.
Information we collect
When you fill out our appointment request form, we collect the information you choose to provide, such as your name, phone number, email address, your pet's name, and your message.
Like most websites, we also collect basic, non-identifying information automatically, such as your browser type, device, and the pages you visit. This is gathered through cookies and similar tools, described below.
How we use your information
- To respond to your requests and schedule appointments
- To send appointment reminders and customer care messages, including text messages if you have opted in
- To understand how visitors use our website so we can improve it
- To measure how well our online advertising is working
We do not sell your personal information.
Text messages
If you opt in to text messages, we use your phone number to send messages about appointments, scheduled services, and customer care. Mobile opt-in data and phone numbers are not shared with third parties or affiliates for marketing or promotional purposes. You can opt out at any time by replying STOP. See our SMS Terms & Conditions for details.
Cookies, analytics, and advertising
Our website uses Google Tag Manager and Google Ads to understand website traffic and measure the results of our advertising. These services may use cookies to collect information about your visit. Our contact form is protected by Cloudflare Turnstile, which checks that submissions come from real people and not automated spam. You can control cookies through your browser settings, and you can manage Google ad personalization at adssettings.google.com.
Service providers
We use trusted service providers to operate our website and communicate with you, such as our website host, our online form service, and our client messaging platform. These providers only receive the information needed to perform their services for us.
How we protect your information
Our website uses a secure (HTTPS) connection, and we take reasonable steps to protect the information you share with us. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Children's privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from them.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date.
Contact us
If you have questions about this policy, contact us at reception@wpbveterinaryclinic.com or (561) 834-0155, or write to us at 6901 Okeechobee Blvd, Suite E11, West Palm Beach, FL 33411.